To our valued clients,
We want to thank you for entrusting us with the care of your beloved pet.
Although a lot has changed throughout this year, our commitment to being
here to provide the best medical care for our patients and compassion
for our clients remains.
We are all experiencing additional pressure and stress due to the pandemic. The veterinarian community has experienced an influx in appointments, surgeries, and emergencies and they are doing their best to get their patients’ wellness back up to date. Our dedicated team is doing everything possible to provide your pet with the care you have always expected from us. We all love what we do, and we are happily working very hard to ensure we can see as many pets as possible, so please refrain from taking any frustration out on our staff. We ask for your understanding, patience, and kindness for our team as they are operating under guidelines designed to keep you, your pet and our team safe, while complying with state and local guidelines that will allow us to remain open providing care.
As you prepare for your next visit, please understand we may not be able
to serve you as quickly as we have prior to the pandemic and wait times
may be longer than usual. Please plan ahead and allow extra time for your
appointment. If you are unable to wait, please let us know and we would
be happy to allow you to drop off your pet for their appointment and return
at a designated pick up time once the services have been performed.
We are allowing one adult to accompany their pet into our hospital for their pet’s appointment in order to limit exposure between people. We require all clients to wear a mask while in the building at the time of your pet’s appointment. You can expect our team member to be wearing a mask too, as it is for your protection as well as theirs. As we strive to make our services as convenient as possible, we ask for your consideration as these changes are harder on our team who miss seeing you accompany your pet in for their appointment as well.
If your pet is due for an appointment, we encourage you to call in advance to schedule. We are currently booking out about two weeks for all wellness exam and vaccines. As always, we promise to do our best to accommodate your schedule, however please keep in mind our appointment slots may be filling more quickly than normal due to the pandemic. We understand “sick” visits require more urgent attention, and have set aside designated time for these appointments, but as the day goes on and these slots fill up we may not be able to see your pet in the most timely manner. We are happy to provide contact information for the urgent care clinics in the area if we are unable to see your pet. We also ask you to provide 24 to 48 hours for prescription and diet refill requests, and we can call you as soon as they are ready. Please keep in mind that many distributors and manufacturers have been affected by the pandemic as well and we may not be able to access certain medications or foods as easily as we once were.
At, Shirlington Animal Hospital, we pride ourselves in the standard of
care we deliver and share the common goal of your pet’s well-being.
We are also committed to keeping our team, our patients and our clients
safe. We appreciate your help in making sure your pet’s visit runs
smoothly and look forward to continuing to be here for you when they need us.
Wishing you safe and healthy days to come,
The Team of Shirlington Animal Hospital
“Provided expert service and showed a true passion for their work.”- Corey Whitener
“The vets have always been very friendly”- Grace Healey
“Each and every staff member is friendly, professional, and caring.”- Roberta Massiah